Leading a remote team of 3 engineers across California, Oregon, and Bangalore. Responsible for server firmware and BIOS management globally, bare metal provisioning, CI/CD pipeline development, and Tier 3 escalations for data center infrastructure. Built a rapid imaging workaround for a $20M server batch with OS incompatibility — solution deployed within 24 hours, unblocking hardware and software engineering teams. Identified BMC firmware defects causing inaccurate power metrics across IPMI and SNMP, working directly with the OEM to release corrective firmware. Built C-suite observability dashboards aggregating global data center utilization across sites for Directors, VPs, and the CIO. Deployed a PXE-based 'waiting place' system loading a minimal live Linux OS into memory to self-report unimaged servers and reduce compute waste.

Led OEM qualification of Lenovo next-generation servers and XClarity software, working directly with the Lenovo development team to resolve LDAP integration issues and improve Warranty, OVP, and As-Built APIs. Managed the Flex Capacity Program — a fleet of 1,500 servers available for maintenance windows, tech refreshes, and project kickoffs — including the platform tracking utilization, health, and configuration automation. Built a federated Server Power Metrics API supporting Prometheus HTTP Service Discovery across 3 VMs and 2 hardware nodes. Developed a worldwide OEM support coverage automation tool pulling from DCIM, CMDB, and OEM APIs with PowerBI reporting for annual contract reviews. Maintained 47 GitHub repositories, 1 Jenkins server, 6 Prometheus servers, and a Grafana instance.

Deployed and operated a full observability stack (Prometheus, Grafana, PagerDuty) monitoring tool performance, server health, and data center environment metrics. Onboarded and administered PagerDuty including integrations, escalation policies, and on-call schedules. Provided 24/7/365 global support for Qualcomm's data centers, MDFs, IDFs, and secure processing spaces. Managed 69 GitHub repositories, 2 Prometheus servers, Grafana, and Jenkins. Led change management, MINC handling, and root cause analysis. Delivered ICT space training globally and mentored all interns. Promoted from IT Engineer → IT Engineer Senior → IT Engineer Staff.

Managed physical data center operations including hardware installation, environment monitoring, and capacity planning for power, cooling, and network. Used DCIM tools for event monitoring and inventory tracking across global facilities.

Delivered advanced technical support to Qualcomm employees globally. Managed escalation queues in ServiceNow, trained new hires, and assisted in pre-deployment testing for enterprise-wide product releases.

Founded and operated a repair business servicing video game systems, computers, and mobile phones. Managed day-to-day operations, service contracts, and a team of 2 technicians.

Repaired computers and peripherals across multiple district stores. Mentored and trained new technicians and provided on-site support to homes and small businesses.

Maintained and supported city-owned computers, servers, printers, and network devices. Managed user accounts in Windows Server, supported police car computer systems, and handled imaging with Ghost and Sysprep.